Return Policy

Our main priority is to make sure all of our customers are 100% satisfied.

Thanks for visiting our store. Our product is a 1:1 replica which is extremely good quality and comes with real photos and video attached to the product description. To provide you with additional peace of mind, we also offer a comprehensive 7 Day Returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!

Returnable Items

Items that can be returned, refunded, or exchanged within 7 days of receiving them must follow the criteria as below:

1. Faulty items are damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. The item(s) with defects in 1 and 2 are in unwashed, unworn and unused condition within 7 days of receipt.

Note: All returned and exchanged items must be returned within 7 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return it to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

Non-Returnable Items

We will not accept returns/refund in the following conditions:

– Reasons for having the tracking number but no longer needed, no longer like that.

– The product does not fit the foot (customer chooses the wrong size)
– Items outside the 7-day return timeframe.
– Washed, worn, used, or misused items.
– Due to the new product having a slight smell or minor errors such as excess glue (this error will be partially refunded due to factory policy).
– Complaints about the quality of non-genuine products

Notes: All returns must be authorized by our Team via the Support Center. If anything is wrong, submit an email or send a Voicemail/SMS request to us.

Returns Process & Time-Frame

Please carefully follow our return process to minimize any delays:

If your item is returnable (see above), please submit a ticket or send a Voicemail/SMS request to us stating your:

– Order number:
– Product name:
– Reason for return:
– Photographs clearly demonstrating the item’s flaw:

Exchanges

We support order exchange in case the size received does not match the size chart we provide. Because our factory is in Vietnam, we cannot support size or sample exchange unless the product is defective due to the factory. If the measurements are correct and the product sent is as requested by the buyer, we cannot exchange the product. So if you have any questions about size, please contact us. Thank you

Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. Please always Contact Us prior to returning, submit an email or send a Voicemail/SMS request to us at SneakerX@bestshop88.com .

Note: All shipping fees are at the customers’ expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.